Refund policy
Thank you for shopping with Vinella.online. Please read our refund policy carefully before making a purchase. By placing an order, you agree to the terms of this policy.
No Refunds
At Vinella.online, all sales are final. We do not offer refunds on any products once the purchase is completed. However, due to the nature of our products, we offer refunds only under specific conditions outlined below.
Conditions for Refunds:
-
Defective or Damaged Products:
- If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order.
- Evidence such as photos or videos may be required to process the claim.
-
Non-Delivery:
- If your order has not been delivered within the estimated timeframe, you may request a refund after confirming the delivery status with our team.
-
Incorrect Order:
- If we send you an incorrect product, we will offer a replacement or refund.
Non-Refundable Conditions:
- Change of mind after purchase.
- Failure to follow care or usage instructions resulting in product damage.
- Discounted or sale items are non-refundable.
Refund Process:
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Shipping fees are non-refundable unless the refund is due to our error.
To request a refund or for more details, please contact our support team at Vinella.pk@gmail.com with your order details.